Frequently Asked Questions
Have a question? We have an answer. Select a category to view the questions we hear most often - and get the answers you need.
Product Information
- Does La-Z-Boy, Incorporated manufacture recliners for children?
- We are sorry, but we do not manufacture recliners for children.
- The style that I purchased does not come with arm caps or headrest covers, why?
- La-Z-Boy Incorporated does not provide armrest or headrest covers as a standard feature for any of our furniture. Customers may choose to purchase covers on a charge basis through their local La-Z-Boy retailer. The covers are napkin style and all have the same finished size, 16-3/4" x 16-3/4". We do not offer fitted armrest covers. If you would like to make your own covers or have a local upholsterer make them, please contact your local authorized La-Z-Boy dealer to see if fabric yardage is available to purchase by the whole yard.
- I have a Back Jack that states it was manufactured by the La-Z-Boy Chair Company. How can I get a new cover for it or more Back Jacks?
- La-Z-Boy sold the manufacturing rights for the Back Jack to another company several years ago. You may contact B. J. Industries regarding these products. Their phone number is 410-686-5200. You can also find these products being sold through various online retailers.
- A friend or relative has a chair that fits me perfectly, but La-Z-Boy no longer produces that style. May I special order it?
- In an attempt to meet the various needs of our customers, we introduce new products twice a year. Unfortunately, to make room for the new styles, we must discontinue some as well. Once we have discontinued a style, we can no longer produce it. Please be sure to visit an authorized La-Z-Boy dealership to try some of the many other styles of furniture. A sales associate will be able to assist you with a piece of furniture to fit your needs.
- I would like to purchase furniture as a gift, what are my options?
- When purchasing furniture as a gift, remember comfort is subjective. What may be comfortable for you may not be for someone else La-Z-Boy, Incorporated produces many different styles of furniture to meet the various needs of our consumers. You may wish to purchase a gift certificate from a local dealer in the recipient's area. Gift certificates are not transferable, so it is important to purchase the certificate from a dealership near them. This allows the recipient to choose a style to fit his or her needs. In addition, their dealer will be in close proximity should their furniture require service. To locate an authorized dealer, please visit our Store Locator.
- Do you have factory outlets?
- Yes, La-Z-Boy owns and operates outlet locations>. You can also find a complete listing of La-Z-Boy company-owned, independently operated, and authorized licensed dealer locations using our Store Locator.
- I have purchased or am interested in purchasing a product from one of your subsidiary companies or one of their brand names (Hammary, Kincaid, England, American Drew and La-Z-Boy Hospitality). Who do I contact to register a complaint regarding my furniture or receive information regarding their products?
- All of our subsidiary companies assist consumers regarding their specific products. If you are interested in specific information regarding pricing, products, dealer information, service, or other, please contact that company directly for assistance. You will find links to all our Partner Sites listed in the Footer of our website below.
- I plan to purchase a lift chair from La-Z-Boy and send paperwork into Medicare for partial reimbursement. Do you have the NSC number that Medicare requires?
- Dealers who sell our products, including lift chairs, are retailers of residential furniture, not medical equipment. Neither they nor we have an NSC number as our products do not meet the Medicare requirements.
- May I purchase directly from the manufacturer?
- About 90% of our upholstered products are available for purchase online. The other 10% shown on the site but not able to be purchased are available in store at your local authorized La-Z-Boy retailer. Please use our our Store Locator to find a complete listing of authorized La-Z-Boy retailers in your area. Please contact a dealer of your choosing for pricing and ordering assistance.
- Can you provide me with pricing information?
- The pricing is available on the website for 90% of our products. Just enter your zip/postal code to see accurate pricing, promotions, sales tax and delivery for your area. Then select the product of interest and see that the cover (fabric or leather) chosen determines the price. You can filter the covers by "On Sale" if there are current promotions, or sort by "Low to High" or "High to Low" price. The pricing listed applies to the cover selected. Products not offered online are available in store at your local, authorized La-Z-Boy retailers. Please use our Store Locator to find the store nearest you.
- Where can I view your product line?
- For your convenience, we have included a highlighted sampling of our furniture from the hundreds of styles and wonderful fabrics that are available to complete the living space in your home on our website. You may also view our furniture by visiting one of more than 360 La-Z-Boy Furniture Galleries who sell our products exclusively. Their well-seasoned staff of sales personnel and designers will assist you in transforming the rooms in your home into a spectacular showcase for your family. There are also more than 300 Comfort Studios that feature a special area dedicated to La-Z-Boy products. Some Furniture Galleries Stores and Comfort Studios offer the Screen Test® System which allows you to view the many combinations of fabrics and frame styles that can be produced and special ordered just for you. Remember, it is best to view the fabric swatches that the dealers have within their galleries for the best representation of color. You can also order a selection of free swatches online.
- I would like to customize or modify a piece of La-Z-Boy furniture. Can you tell me how?
- La-Z-Boy does not offer customizing of the original design of our products. Some products do have options available. Please contact a local La-Z-Boy retailer for more information.
- I have a recliner. How can I remove the back from it to make it easier to move or transport?
- This information and a diagram are listed in the operating instructions that accompany each La-Z-Boy product. On the lower portion of the back on each side there is a bracket that has a locking arm. The arms need to be raised up to a 30-45 degree angle in order to pull the back up and off the recliner. To put the back on, line it up with the brackets that come out from under the seat and gently slide it down into place. Then put the locking arms in the down position to lock the back on.
- May I order a swatch from you?
- Yes, you can order a selection of free swatches directly from our website or you may contact your local La-Z-Boy retailer to order swatches.
- Does La-Z-Boy offer reupholstering services?
- La-Z-Boy does not offer reupholstering services. Please contact a local upholsterer for assistance in having your furniture recovered.
- Can I purchase slipcovers from you?
- We do not manufacture slipcovers for our furniture. However, many of the authorized dealers employ sales personnel consisting of design specialists that may be able to assist you with additional ideas or alternatives that may fit your needs.
- When ordering a recliner, may I request to have the handle located on the left side instead of on the right?
- Many of our recliners can be ordered with the handle on the left side. This option would have to be special ordered, since all of our recliners are manufactured with the handles on the right.
- Do you have furniture for people with special needs?
- La-Z-Boy, Incorporated manufactures a diverse selection of furniture styles in an attempt to meet the various needs of our customers. Our residential division produces electric Power Lift Chairs, which are operated by a hand control. It assists with seating, exiting, reclining and raising and lowering the footrest. This proves beneficial for persons with limited mobility. For further information regarding our lift chairs, please contact the nearest authorized La-Z-Boy retail dealership.
- I have a Wall Recliner. Can I have a swivel base put on it?
- Due to the design of the mechanism for this style of recliner, a swivel base cannot be put on a Wall Recliner. Swivel bases can only be installed on a Reclina Rocker. A swivel base is considered an option on the Reclina Rocker, so there would be an additional cost. Your authorized La-Z-Boy dealer will be able to advise you of the charge.
- May I purchase fabric yardage from you?
- You may purchase yardage through your local La-Z-Boy retailer. They can advise you of the price per yard. Our fabrics are 54” wide.
Order Status
- My dealer has placed an order for furniture or parts? Can I check the status?
- Please contact the authorized dealer from whom you placed your order. They will be able to help you find out when to expect your part(s) or new furniture. As the corporate office for the upholstered furniture manufacturer, we do not have access to the independent retailers' sales or service records.
Quality
- The springs in my Reclina Rocker squeak. Can I lubricate with 3 in 1 oil?
- We recommend that you first contact your dealer. They would be able to inspect your chair and diagnose the specific problem your chair is encountering and then offer a solution. However, if lubrication is needed, we recommend that only a clear mineral oil be used to lubricate the mechanism and that rivet locations are not lubricated. Be sure to first use a drop cloth before lubricating the mechanism to ensure that none of the oil drips onto your carpet.
- The dealer is going to charge me to replace the mechanism on my recliner. Isn't this covered under my lifetime warranty?
- It depends on when you purchased your chair and what style it is if the mechanism is covered under the La-Z-Boy Limited Lifetime Warranty. To review warranty information, please visit the Warranty section on this website.
- My chair is noisy when I lower the footrest, is this normal?
- Since there are moving metal parts in our reclining mechanisms, there will be some noise involved when releasing the footrest. To lessen the noise, we suggest releasing the handle slowly when disengaging the footrest. Additionally, distributing your weight evenly on the seat, while slightly raising your feet from the footrest when releasing the handle, will also decrease the noise level. We want to ensure that our customers are satisfied, so if you have any questions regarding your furniture and how it operates, please contact the dealer from whom you made your purchase. They have years of experience selling and servicing our furniture, and they will be able to ensure that your furniture is operating properly.
- The frame on my furniture is in need of repair. Is this covered under the warranty?
- It depends on when you purchased your furniture and what style it is if frame parts are covered under the La-Z-Boy Limited Lifetime Warranty. To review warranty information, please visit the Warranty section on this website.
- How do I care for my leather furniture?
- La-Z-Boy offers several different types of leather upholstery for its furniture. If cared for properly, this natural material will maintain its beauty and usefulness for many years. Direct exposure to strong light can cause any leather to fade, so always protect leather from direct sunlight or other intense light sources. Daily or weekly dusting and vacuuming with a brush attachment is recommended for normal maintenance of leather. For detailed information regarding our leather line and its care and maintenance, please visit the Fabric and Leather Care section under 'Customer Care' on this website.
- How do I clean my fabric?
- To successfully clean fabric, it is important to determine the type of fabric and the recommended cleaning code. This information can be found on the identification tag attached to the furniture. For any type of cleaning, we recommend that a professional upholstery cleaner be contacted. For additional information and cleaning codes, please visit our Fabric and Leather Care page.
- The cushions for my furniture have flattened. Is this covered under the warranty?
- Depending on when you purchased your furniture and what type of poly/cushioning you have will determine the coverage under the La-Z-Boy Limited Lifetime Warranty. To review warranty information, please visit the Warranty section on this website.
- The tailoring on my furniture is not the same as the furniture in the dealership's showroom. Why?
- Since our manufactured furniture allows for some minor tailoring tolerances, your furniture may not look exactly the same as the furniture in the dealer's showroom. It is the dealer's responsibility to ensure that your furniture meets manufacturing specifications before it is delivered to you. If you have questions regarding the tailoring of your furniture please contact the dealer from whom you made your purchase for assistance.
- My furniture is not comfortable. May I exchange it?
- La-Z-Boy Incorporated prides themselves at producing fine, quality home furnishings for you and your family. We manufacture several different styles of furniture in an attempt to meet the needs of all of our various customers. Generally, the seating comfort is selected at the time the order is placed at the local retail dealership. If you have a concern regarding the comfort of your furniture, please contact the independent retail dealership where it was purchased. They will need to inspect the product to determine if it meets our manufacturing specifications. If they find that it does, the dealer would not be able to make any changes to the product. Since these authorized La-Z-Boy dealerships establish their own policies regarding refunds, exchanges, etc., the option of an exchange or refund would need to be addressed with them.
Retailer
- My furniture was not delivered in its original shipping box, or the box was opened when my furniture was delivered, why?
- Upon receipt of our furniture, it is the dealer's responsibility to "prep" the furniture just as a car is prepped before it is delivered to the consumer. In order for the dealer to do this, they must open the boxes and remove the furniture to ensure that everything meets our manufacturing specifications. Many dealers will then return the item back into the shipping box and some will blanket wrap the merchandise before delivering to your home.
- What if after I receive my new furniture, I decide it doesn’t coordinate with my home décor as well as I thought it would. May I exchange it?
- We are confident that the sales staff at the authorized retail dealerships will work closely with you to choose home furnishings that will complement your existing accessories. In the unlikely event that you purchase a piece of furniture and find that it does not coordinate with your home décor, please contact your dealer for assistance. These independent retail dealerships establish their own policies regarding exchanges and refunds, so be sure to inquire as to what those policies state before you purchase.
- If I have purchased furniture and notice that the item(s) have since gone on sale, may I receive the sale price?
- This would be the decision of the independent retail dealership. Normally the dealer's sale prices do not take effect until the day of the sale, so any type of price adjustment(s) would be at the dealer's discretion.
- My furniture is not comfortable. May I exchange it?
- La-Z-Boy Incorporated prides themselves at producing fine, quality home furnishings for you and your family. We manufacture several different styles of furniture in an attempt to meet the needs of all of our various customers. Generally, the seating comfort is selected at the time the order is placed at the local retail dealership. If you have a concern regarding the comfort of your furniture, please contact the independent retail dealership where it was purchased. They will need to inspect it to determine if it meets our manufacturing specifications. If they find that it does, the dealer would not be able to make any changes to the product. Since these authorized La-Z-Boy dealerships establish their own policies regarding refunds, exchanges, etc., the option of an exchange or refund would need to be addressed with them.
- What if after I receive my new furniture, I decide it doesn't coordinate with my home décor as well as I thought it would. May I exchange it?
- We are confident that the sales staff at the authorized retail dealerships will work closely with you to choose home furnishings that will compliment your existing accessories. In the unlikely event that you purchase a piece of furniture and find that it does not coordinate with your home décor, please contact your dealer for assistance. These independent retail dealerships establish their own policies regarding exchanges and refunds, so be sure to inquire as to what those policies state before you purchase.
Investor Relations
- Where can I obtain financial information about La-Z-Boy Incorporated?
- For financial information such as our Annual Report, please visit our Investor Relations page.
Web Site
- I have a question or comment regarding the website, whom should I contact?
- Your questions or comments are important to us. Please send them using our Contact Us form.
- If I am experiencing difficulties with the website, can I contact someone for help?
- We want our visitors to have a pleasant experience at our website. If you need assistance, please use our Contact Us form.
Cleaning and Care
- How do I clean my fabric?
- To successfully clean fabric, it is important to determine the type of fabric and the recommended cleaning code. This information can be found on the identification tag attached to the furniture. For any type of cleaning, we recommend that a professional upholstery cleaner be contacted. For additional information and cleaning codes, please visit our Fabric and Leather Care page.
- How do I care for my leather furniture?
- La-Z-Boy offers several different types of leather upholstery for its furniture. If cared for properly, this natural material will maintain its beauty and usefulness for many years. Direct exposure to strong light can cause any leather to fade, so always protect leather from direct sunlight or other intense light sources. Daily or weekly dusting and vacuuming with a brush attachment is recommended for normal maintenance of leather. For detailed information regarding our leather line and its care and maintenance, please visit our Fabric and Leather Care page.
Marketing
- I have been receiving ads and sales information from a local La-Z-Boy retailer. Can you remove me from your mailing list?
- We, the furniture manufacturer, do not maintain a mailing list. Please contact the local La-Z-Boy retailer, who should be listed on any mailing you are receiving, and advise them of your request to be removed from their list.
- I saw an advertisement for La-Z-Boy furniture and would like some additional information. Whom should I contact?
- If you have questions regarding national advertisements, such as the ones seen featured in magazines and television commercials, please contact us using our Contact Us form. For questions regarding local advertising or sales for the independent retail dealerships, please contact those stores directly for assistance.
- Is there a catalog of La-Z-Boy Styles?
- Yes, you may order a copy by mail or download our product catalog on our Request a Catalog page.
International
- I have a family member who lives outside of the United States and Canada and I would like to ship them a piece of La-Z-Boy furniture. May I purchase it in the United States or Canada and have it shipped to them?
- We suggest that the furniture be purchased near the recipient since shipping charges from the U.S. or Canada to another country can be very costly. If you choose to do this, you would need to arrange your own export shipping. To locate an international dealer, please use the Contact Us form. We will let you know if there is a retailer in the country you are interested in purchasing in.
- Do international dealers sell the same products that are sold in the United States?
- Our international dealers may offer some products that differ from the products sold in the United States and Canada. The international dealership would need to be contacted directly for this information. To locate an international dealer, please use the Contact Us form. We will let you know if there is a retailer in the country you are interested in purchasing in.
Service
- If my furniture needs service or replacement parts, and I move or don't have access to my original dealer, who should I contact?
- Every authorized La-Z-Boy dealership employs knowledgeable, well-trained service personnel to assist customers. In the event that your furniture requires service assistance or replacement parts, please contact your nearest dealer. For a listing of all authorized La-Z-Boy dealers, visit our Store Locator. Please have your dated receipt as proof of purchase available as well as the information listed on the product identification tag stapled below your furniture.
- My dealer has placed an order for furniture or parts? Can I check the status?
- Please contact the authorized dealer from whom you placed your order. They will be able to assist you in determining when to expect your replacement part(s) or new furniture.
- My dealer is going to charge me for labor to repair my furniture. Isn't this covered under my lifetime warranty?
- It depends on when you purchased your furniture if labor charges are covered under the La-Z-Boy Limited Lifetime Warranty. To review warranty information, please visit our Parts and Warranty page.
- The dealer is charging me with a trip fee to come to my home. Isn't this covered under my lifetime warranty?
- Every La-Z-Boy product is warranted by our Limited Lifetime Warranty, which is one of the best warranties in the industry. While the dealers, who are experts in the field, provide service under the warranty, there may be some additional charges such as trip fees, and/or inspection fees that our warranty does not provide for. Please be sure to check with your dealer when contacting them for service.
- If I have a question regarding billing or financing, who should I contact?
- Please be sure to contact the independent retail dealership from whom you made your purchase. La-Z-Boy Incorporated does not handle billing or financing for any of the authorized dealerships. Since these dealers establish their own policies and procedures regarding the terms of the sale, billing, financing, etc., any questions regarding the sale of your furniture should be directed to them.
- I plan to purchase a lift chair from La-Z-Boy and send paperwork into Medicare for partial reimbursement. Do you have the NSC number that Medicare requires?
- Dealers who sell our products, including lift chairs, are retailers of residential furniture, not medical equipment. Neither they nor we have an NSC number as our products do not meet the Medicare requirements.